Redefining HVAC Management

Who we are

Impact Service Group takes HVAC management off your plate with a proactive, technology-driven approach that maximizes both uptime and efficiency. Our Remote Equipment Monitoring (REM) delivers real-time system insights every five minutes, enabling immediate issue detection and faster, cost-effective repairs with QR-tagged units. Backed by a rigorously vetted nationwide vendor network and a dedicated account team, we streamline operations, ensuring seamless communication and transparent, end-to-end work order management. Our Nebula platform centralizes HVAC data, giving you full visibility into asset management, maintenance planning, and budget forecasting. With Impact, you stay ahead of HVAC issues—reducing disruptions & downtime, extending equipment lifecycles, and controlling costs – so you can manage with confidence.

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The Future of Facility Management

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Seamless Work Order Management

Nebula by Impact is a cutting-edge Facilitated Provider Platform (FPP) designed to revolutionize facility management by eliminating inefficiencies, reducing downtime, and improving cost predictability. With real-time Asset Monitoring, Predictive Solutions, and Comprehensive Reporting, Nebula empowers facility managers with proactive insights, streamlined vendor management, and a user-friendly dashboard that ensures full visibility into HVAC system performance. By integrating advanced Remote Equipment Monitoring (REM) and intelligent maintenance alerts, Nebula helps extend equipment lifespan, enhance efficiency, and optimize budgeting—giving facility managers the control and confidence to stay ahead of operational challenges.

Services

Impact Service Group delivers expert HVAC solutions designed to keep your facility running smoothly with proactive maintenance, rapid repairs, and strategic capital planning. Our Preventative Maintenance programs optimize system performance and energy efficiency, while our Reactive Services ensure quick resolutions for unexpected breakdowns. With comprehensive site surveys and asset inventory, we provide the data needed for informed budgeting and compliance. Plus, our Capital Planning and Unit Replacements help you anticipate and manage equipment lifecycle needs, minimizing costly surprises. Backed by cutting-edge technology, a trusted service network, and a commitment to transparency, we take the complexity out of HVAC management so you can focus on what matters most.

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Preventative Maintenance

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Reactive Services

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Site Surveys

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CapEx Replacements

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How we Do it.

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Account Management

Our dedicated account teams provide seamless communication and personalized support, giving facility managers a single point of contact for all HVAC needs.

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Vendor Vetting 

Our rigorous vetting process ensures only the most qualified and reliable contractors service your HVAC systems, eliminating the hassle of managing multiple vendors.

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National Coverage

Our extensive vendor network delivers consistent, high-quality HVAC service nationwide, ensuring uniform standards across all your locations.


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Work Order Management

From issue detection to resolution, we handle the entire work order process, ensuring swift, efficient service while keeping you informed every step of the way.

What they say


See what our clients are saying about us.

"For over 10 years, Impact Service Group has exceeded our expectations with their reliability, professionalism, and quick response times. From routine maintenance to emergency repairs, they handle it all with expertise and care. We highly recommend them for top-tier HVAC service!"


- Nicanor Lucero, Director of Store Planning, Construction, & Retail Facilities, Lids

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"I've trusted Impact Service Group since 2010, and when I transitioned companies, they were my top choice for managing HVAC across 1,000+ stores. Their customer service, prompt response, and cost-saving solutions are unmatched. Their commitment to excellence truly makes an impact!"


- Suzanne, Facility Manager, National Eyewear Chain

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"Impact Service Group has been our trusted HVAC partner for over 20 years, delivering impeccable response times and a personal touch. Their constant communication and follow-ups ensure our stores feel confident and cared for. You simply can’t ask for a better service provider!"


- Nancy R. and Donna M., Store Maintenance Managers, National Men’s Big & Tall Apparel Chain

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"For over 10 years, Impact Service Group has exceeded our expectations with their reliability, professionalism, and quick response times. From routine maintenance to emergency repairs, they handle it all with expertise and care. We highly recommend them for top-tier HVAC service!"


- Nicanor Lucero, Director of Store Planning, Construction, & Retail Facilities, Lids

Read More

"I've trusted Impact Service Group since 2010, and when I transitioned companies, they were my top choice for managing HVAC across 1,000+ stores. Their customer service, prompt response, and cost-saving solutions are unmatched. Their commitment to excellence truly makes an impact!"


- Suzanne, Facility Manager, National Eyewear Chain

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Stats

500 +

Contractors

35

Years of Experience

50+

States

24/7

Service

Our Partners

Connex logo with teal and blue icon and the tagline “The Multi-Site Facilities Network”
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ServiceChannel logo with a blue geometric icon and black text on a white background
Officetrax logo in black text with a blue stylized “X” on a white background
ACCRUENT logo with a purple, red, and blue icon next to black wordmark
OpenWrench Facilities logo in black with a wrench icon on a white background
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Beyond Basic Maintenance: Why Extended-Scope Preventive Maintenance Delivers Greater Value

March 16, 2026
Review of how extended-scope preventive maintenance improves equipment lifespan, reduces energy costs, and strengthens HVAC reliability across commercial portfolios.

Why Summer HVAC Startup Matters: Preventing Issues Before Peak Load

March 1, 2026
Learn how to assess startup depth, reduce clustered breakdowns, and protect uptime at scale.

Making the Move to Monitoring: Practical Migration Strategies for Upgrading Facility HVAC Monitoring

February 16, 2026
Learn how to assess startup depth, reduce clustered breakdowns, and protect uptime at scale.
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What's New

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Impact's REM Asset Monitoring Device to be showcased this September 2025 as a leading IoT innovation at The Things Conference. Read all about here. 

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Download our white paper, “Next-Gen HVAC: Why REM is the Key to Predictive Maintenance,” to explore how REM outperforms EMS and BAS in delivering real-time insights and proactive maintenance strategies!

Logo reading “the NEWS” with “Air Conditioning | Heating | Refrigeration” above it in gray and red.

We’re in the press! Check out ACHR The News’ article on how Nebula by Impact is transforming facility management with cutting-edge technology.